Privacy Policy

1. Information We Collect

When you place an order or interact with our site we may collect:

• Contact information: name, email address, phone number (if provided)
• Shipping information: delivery address
• Payment information: processed and stored by Bankful — we do not store card numbers on our servers
• Order information: items purchased, quantities, order ID, batch ID for COA fulfillment
• Usage data: pages visited, browser type, IP address (via analytics tools, if enabled)
• Communications: emails or messages you send to our support team

2. How We Use Your Information

• To process and fulfill your order
• To send order confirmation, tracking, and COA access emails
• To respond to support inquiries
• To send SMS or email batch-drop alerts and reorder reminders (only if you opted in)
• To comply with legal obligations
• To improve site performance and user experience

3. Cookies & Tracking

We use cookies to maintain your cart session, remember your preferences, and measure site performance. We do not use advertising tracking cookies unless you explicitly consent. You can manage cookie preferences via the banner on first visit or by adjusting your browser settings.

4. Data Sharing

We do not sell your personal information. We share data only with:

• Bankful — payment processing
• ShipStation / USPS / UPS — order fulfillment and shipping
• SMS platform — only if you opted into SMS communications
• Analytics providers — aggregate, anonymized usage data only
• Legal authorities — if required by law or to protect our rights

5. Data Retention

We retain order records for a minimum of 7 years as required by U.S. tax law. Email and SMS preferences are retained until you unsubscribe. You may request deletion of personal data not required for legal compliance at any time.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email support@novalabsresearch.com. We will respond within 30 days.

7. Security

All data is transmitted via SSL/TLS encryption. Payment card data is processed exclusively by Bankful and never stored on our servers. We employ industry-standard security practices for all stored data.

8. Children

This site is not intended for anyone under 21 years of age. We do not knowingly collect personal information from persons under 21. If you believe a minor has provided us with personal information, contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of the site after changes constitutes acceptance.

10. Contact

Privacy questions: support@novalabsresearch.com